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LU Service Desk

The LU Service Desk website is a one stop support service tool to request help and services in the following categories:

a.     Card Office and Room Access Services - for IDs, locks, and lock equipment related tickets.

b.     Student ONLY Services
  
         Personal Desktop, Laptop and Mobile/Cell Device Support
         In room connectivity
         Common area desktop and printing support
         User accounts

c.      Technology Services – for staff and faculty, most of these services are arranged in the NEW, MODIFY OR CHANGE or BROKEN model.

        Application/Software
        Campus Security
        Classroom Technology
        Computer peripherals and Network Resources – this category is also for equipment requests
        Email
        Employee Services Requests - (only for employee services employees)
        Passwords/Pins resets
        Voice and Phone
 

d.      University Data Services – for staff and faculty, these are services provided by Institutional Research and have to do with reports, survey and Qualtrics use.


Please open this document to get step-by-step instructions on how to open a ticket.
Thanks!
 

myLynn Login: Authentication and SSO services

The IT department use Microsoft ADFS services to authenticate users.  You will be required to use your myLynn email address (jdoe@email.lynn.edu) and password to login.   

 

Below is the authentication service and login page we currently use:

Lynn ADFS page (use Lynn email address and password)

 

 Lynn University myLynn login page

 

What is LynnADFS?
Lynn ADFS is a login service that allows you to access multiple password-protected web applications after logging in once (single sign-on). LynnADFS currently supports several web applications, including myLynn, Canvas, Attendance application and Office365.  
 
LynnADFS will:
Provide a consistent and secure authentication for web applications.
Provide the infrastructure to allow single sign on in applications not currently supported.
Allow authentication with application hosted by external third parties.
Increase application security.
 
How do I log out ADFS?
The best way to log out of LynnADFS is to exit (logout) and close all active browsing applications. For Windows users, close all open browser windows.  For Mac users, the browsing application remains open until you quit the application from either the File menu or by right-clicking on the Dock icon.
 
Need Help ?

Call 561-237-7979 or open a support ticket on our self service desk IT Support Services