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LU Service Desk

The LU Service Desk website is a one stop support service tool to request help and services in the following categories:

a.     Card Office and Room Access Services - for IDs, locks, and lock equipment related tickets.

b.     Student ONLY Services
  
         Personal Desktop, Laptop and Mobile/Cell Device Support
         In room connectivity
         Common area desktop and printing support
         User accounts

c.      Technology Services – for staff and faculty, most of these services are arranged in the NEW, MODIFY OR CHANGE or BROKEN model.

        Application/Software
        Campus Security
        Classroom Technology
        Computer peripherals and Network Resources – this category is also for equipment requests
        Email
        Employee Services Requests - (only for employee services employees)
        Passwords/Pins resets
        Voice and Phone
 

d.      University Data Services – for staff and faculty, these are services provided by Institutional Research and have to do with reports, survey and Qualtrics use.


Please open this document to get step-by-step instructions on how to open a ticket.
Thanks!
 

About myLynn

Welcome to myLynn, Lynn University's intranet. myLynn provides students, faculty and staff an all-in-one way to access university resources and personal information.
A password, is required to access secured information that is specific to students, faculty or staff members such as grades and financial information for students, and payroll and benefits information for employees. By signing in to myLynn you will also have single-sign-on access to other resources such as online registration, grades, email and more. 

Here’s some of what you’ll find on the myLynn tabs:

• Home:  “What’s Happening” at Lynn, including university news, announcements, today’s events, Lynn people, photos, video, Knight Writer blog, links to our social media channels, and the new and improved Lynn Bay (once you log in)
• Academics:  course schedules, grades,  advising information, library and bookstore hours and information, announcements, Distance Learning resources, academic support programs, the academic catalog and calendar, forms and documents
• Student Finances:  financial tips, account information, financial aid calendar and awards, online payment options
• Life at Lynn: information about all  Student Life activities and departments:  housing, career development, international student services, counseling, health center, multicultural and women’s centers, security and campus recreation activities
• Employee:  information about employee events, wellness, payroll, benefits, policies, documents and forms
• Help: basic instructions, site map, log in help, IT announcements, report a problem
 

Plus

• My Pages: a personalized area where users can modify their information and add items to their personal calendar.
• Quick Links: links to frequently used web services like Blackboard, email, lynn.edu and emarket 

myLynn Login: Authentication and SSO services

The IT department use two services to authenticate users (CAS and AFDS).  Applications login page will look different depending on the authentication system they use! You may be required to use your myLynn account (jdoe) or your email address (jdoe@email.lynn.edu) to login.   

All myLynn and Gradebook users will need to enter their complete Lynn email address (jdoe@lynn.edu or jdoe@email.lynn.edu) and password rather than just their user name (jdoe) and password. Passwords in both applications are the same.

Library databases require CAS to authenticate (using myLynn username and password). We will be working to move the remaining applications into ADFS authentication in the near future.

Below are the 2 authentication services and login pages we currently use:

Lynn ADFS page (use Lynn email address and password)

Applications: myLynn, Gradebook, Office365, 25Live

 

 

 

Lynn CAS page (use myLynn username and password)

Applications: Library Databases

What is LynnCAS and LynnADFS?
Lynn University Central Authentication Service (CAS) and Lynn ADFS are login services that allows you to access multiple password-protected web applications after logging in once (single sign-on). LynnCAS and LynnADFS currently supports several web applications, including myLynn, Grades and attendance and Office365.  
 
LynnADFS will:
Provide a consistent and secure authentication for web applications.
Provide the infrastructure to allow single sign on in applications not currently supported.
Allow authentication with application hosted by external third parties.
Increase application security.
 
How do I log out LynnCAS and ADFS?
The best way to log out of LynnCAS or LynnADFS is to exit or close all active browsing applications. For Windows users, close all open browser windows.  For Mac users, the browsing application remains open until you quit the application from either the File menu or by right-clicking on the Dock icon.
 
Will my username or password change?
No,  your password will remain the same.  You will need to use either your myLynn username or your Lynn email address depending on the application until we transition all applications to LynnADFS.

Need Help ?

Call 561-237-7979 or open a support ticket on our self service desk IT Support Services

 

Issue:

Application upgrade

Action Plan:

Information Systems will be upgrading Jenzabar to version 6.5.4  

Service Window Timeline:

Start: 6:00 p.m. on 10/15/2017

End: 9:00 p.m. on 10/15/2017 

Affected Service(s):

myLynn services will be interm...

Issue:

Network and support services continued to receiving complaints related to random wireless issues today.

 

Action Plan:

Network services will perform a system wide wireless upgrade tomorrow morning.  

 

Service Window Timeline:

Start: 3:00 a...

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New Accepted students:
Click here for instructions to create your myLynn account.  Please allow 2 business days after you received your notification to create your myLynn account.
 
Students:
Don't have an account or forgot your password? 

Staff and Faculty:
 
Your myLynn account will allow you access to many online services like login into computers,  class schedule, financial aid documents, tuition payments, grades, email and more. 
 
Please click on one of the following links for help on how to reset your faculty, staff or student myLynn password.