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LU Service Desk

The LU Service Desk website is a one stop support service tool to request help and services in the following categories:

a.     Card Office and Room Access Services - for IDs, locks, and lock equipment related tickets.

b.     Student ONLY Services
  
         Personal Desktop, Laptop and Mobile/Cell Device Support
         In room connectivity
         Common area desktop and printing support
         User accounts

c.      Technology Services – for staff and faculty, most of these services are arranged in the NEW, MODIFY OR CHANGE or BROKEN model.

        Application/Software
        Campus Security
        Classroom Technology
        Computer peripherals and Network Resources – this category is also for equipment requests
        Email
        Employee Services Requests - (only for employee services employees)
        Passwords/Pins resets
        Voice and Phone
 

d.      University Data Services – for staff and faculty, these are services provided by Institutional Research and have to do with reports, survey and Qualtrics use.


Please open this document to get step-by-step instructions on how to open a ticket.
Thanks!
 

Blackboard 9.1 Resources

Blackboard Tutorials

Please click on the links for Blackboard Tutorials:

Blackboard 9.1 SP11 Supported Browsers & Operating Systems

Microsoft Windows

Browsers Supported on Windows in SP11

Internet Explorer 10 Internet Explorer 9 Internet Explorer 8 Firefox ESR 1 Firefox (Final Release Channel) 2 Chrome (Stable Channel) 3
Windows XP (32-bit) Unsupported by Microsoft Unsupported by Microsoft Compatible Certified Compatible Compatible
Windows Vista (32-bit) Unsupported by Microsoft Certified Compatible Certified Certified Compatible
Windows Vista (64-bit) Unsupported by Microsoft Compatible Compatible Certified Compatible Compatible
Windows 7 (32-bit) Unsupported by Microsoft Certified Compatible Certified Certified Certified
Windows 7 (64-bit) Unsupported by Microsoft Certified Compatible Certified Certified Certified
Windows 8 (32-bit) Compatible Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified
Windows 8 (64-bit) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified

Apple Mac OS

Browsers Supported on Mac for SP11

Safari 6.0.1 Safari 5.1 Safari 5.0 Safari 4.0 Firefox ESR 1 Firefox 4 (Final Release Channel) 2 Chrome (Stable Channel) 3
Mac OSX 10.6 Unsupported by Apple Certified Certified Compatible Certified Certified Certified
Mac OSX 10.7 Certified (10.7.5) Certified Unsupported by Apple Unsupported Certified Certified Certified
Mac OSX 10.8 Certified (10.8.2) Certified Unsupported by Apple Unsupported Certified Certified Certified

1Firefox ESR is a release of Firefox intended for groups who install and maintain the desktop environment in large institutions. More information is available at http://www.mozilla.org/en-US/firefox/organizations/.

2The Firefox Release Channel is the fully tested version by Mozilla and intended to be the most stable. This channel is updated roughly every six weeks. More information is available at http://blog.mozilla.com/blog/2011/04/13/new-channels-for-firefox-rapid-releases/.

3The Chrome Stable Channel is the fully tested version by Google and intended to be the most stable as the name implies. This channel is updated roughly every 2-3 weeks for minor releases and 6 weeks for major releases.More information is available at www.chromium.org.

4Firefox 8 and Mac OS are not compatible with the drag and drop functions on Blackboard Learn.

Technologies Not Supported

The following technologies are not supported in SP 10 or SP 11:

  • Internet Explorer 6, 7
  • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
  • Safari 2.0, 3.x and any version on Windows
  • Windows XP 64-bit
  • Mac OSX 10.3, 10.4, 10.5
  • Java 5, although it may continue to work

About myLynn

Welcome to myLynn, Lynn University's new and improved intranet. This “new” myLynn has all the information and resources you have come to expect and depend on … and more. myLynn provides students, faculty and staff an all-in-one way to access university resources and personal information.
Supported browsers: Internet Explorer 8, Firefox 4.
Some highlights of the new myLynn include:
• a redesigned LynnBay where you can post your own items in categories (think Craig’s List)
• private groups to keep private chats private and coordinate activities with your friends
• multimedia content showing the latest happenings throughout the site
• My Pages area to save a personal calendar and links

While most intranets are closed to the world, Lynn’s new myLynn is not. As you probably noticed, there is no need to log in to get information about the latest, greatest happenings at Lynn University—most information is open for all to see.

A password, however, is still required to access secured information that is specific to students, faculty or staff members such as grades and financial information for students, and payroll and benefits information for employees. By signing in to myLynn you will also have single-sign-on access to other resources such as blackboard, online registration, grades, email and more. 

Here’s some of what you’ll find on the new myLynn tabs:

• Home:  “What’s Happening” at Lynn, including university news, announcements, today’s events, Lynn people, photos, video, Knight Writer blog, links to our social media channels, and the new and improved Lynn Bay (once you log in)
• Academics:  course schedules, grades,  advising information, library and bookstore hours and information, announcements, Distance Learning resources, academic support programs, the academic catalog and calendar, forms and documents
• Student Finances:  financial tips, account information, financial aid calendar and awards, online payment options
• Life at Lynn: information about all  Student Life activities and departments:  housing, career development, international student services, counseling, health center, multicultural and women’s centers, security and campus recreation activities
• Employee:  information about employee events, wellness, payroll, benefits, policies, documents and forms
• Help: basic instructions, site map, log in help, IT announcements, report a problem
 

Plus

• My Pages: a personalized area where users can modify their information and add items to their personal calendar.
• Quick Links: links to frequently used web services like Blackboard, email, lynn.edu and emarket 

Lynn Central Authentication Service (CAS)

What is LynnCAS?
Lynn University Central Authentication Service (CAS) is a login service that allows you to access multiple password-protected web applications after logging in once (single sign-on). LynnCAS currently supports several web applications, including Blackboard and Outlook. This is just the first step to migrate other applications to use LynnCAS as well. CAS is a robust protocol used by many universities and commercial organizations and maintained by an active user community.
 
LynnCAS will:
Provide a consistent and secure authentication for web applications.
Provide the infrastructure to allow single sign on in applications not currently supported.
Allow authentication with application hosted by external third parties.
Increase application security.
 
How do I log out LynnCAS?
The best way to log out of LynnCAS is to exit or close all active browsing applications. For Windows users, close all open browser windows.  For Mac users, the browsing application remains open until you quit the application from either the File menu or by right-clicking on the Dock icon.
 
Will my username or password change?
No,  your Lynn username and password will  remain the same.
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