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LU Service Desk

The LU Service Desk website is a one stop support service tool to request help and services in the following categories:

a.     Card Office and Room Access Services - for IDs, locks, and lock equipment related tickets.

b.     Student ONLY Services
  
         Personal Desktop, Laptop and Mobile/Cell Device Support
         In room connectivity
         Common area desktop and printing support
         User accounts

c.      Technology Services – for staff and faculty, most of these services are arranged in the NEW, MODIFY OR CHANGE or BROKEN model.

        Application/Software
        Campus Security
        Classroom Technology
        Computer peripherals and Network Resources – this category is also for equipment requests
        Email
        Employee Services Requests - (only for employee services employees)
        Passwords/Pins resets
        Voice and Phone
 

d.      University Data Services – for staff and faculty, these are services provided by Institutional Research and have to do with reports, survey and Qualtrics use.


Please open this document to get step-by-step instructions on how to open a ticket.
Thanks!
 

About myLynn

Welcome to myLynn, Lynn University's intranet. myLynn provides students, faculty and staff an all-in-one way to access university resources and personal information.
A password, is required to access secured information that is specific to students, faculty or staff members such as grades and financial information for students, and payroll and benefits information for employees. By signing in to myLynn you will also have single-sign-on access to other resources such as online registration, grades, email and more. 

Here’s some of what you’ll find on the myLynn tabs:

• Home:  “What’s Happening” at Lynn, including university news, announcements, today’s events, Lynn people, photos, video, Knight Writer blog, links to our social media channels, and the new and improved Lynn Bay (once you log in)
• Academics:  course schedules, grades,  advising information, library and bookstore hours and information, announcements, Distance Learning resources, academic support programs, the academic catalog and calendar, forms and documents
• Student Finances:  financial tips, account information, financial aid calendar and awards, online payment options
• Life at Lynn: information about all  Student Life activities and departments:  housing, career development, international student services, counseling, health center, multicultural and women’s centers, security and campus recreation activities
• Employee:  information about employee events, wellness, payroll, benefits, policies, documents and forms
• Help: basic instructions, site map, log in help, IT announcements, report a problem
 

Plus

• My Pages: a personalized area where users can modify their information and add items to their personal calendar.
• Quick Links: links to frequently used web services like email, lynn.edu and emarket 

myLynn Login: Authentication and SSO services

The IT department use Microsoft ADFS services to authenticate users.  You will be required to use your myLynn email address (jdoe@email.lynn.edu) and password to login.   

 

Below is the authentication service and login page we currently use:

Lynn ADFS page (use Lynn email address and password)

 

 

 

What is LynnADFS?
Lynn ADFS is a login service that allows you to access multiple password-protected web applications after logging in once (single sign-on). LynnADFS currently supports several web applications, including myLynn, Canvas, Attendance application and Office365.  
 
LynnADFS will:
Provide a consistent and secure authentication for web applications.
Provide the infrastructure to allow single sign on in applications not currently supported.
Allow authentication with application hosted by external third parties.
Increase application security.
 
How do I log out ADFS?
The best way to log out of LynnADFS is to exit (logout) and close all active browsing applications. For Windows users, close all open browser windows.  For Mac users, the browsing application remains open until you quit the application from either the File menu or by right-clicking on the Dock icon.
 
Need Help ?

Call 561-237-7979 or open a support ticket on our self service desk IT Support Services

 

Report services upgrade

The IT department will be upgrading the report server in the upcoming weeks. Please make note of the following dates:

Friday July 13 from 4pm – 6pm

Friday July 20th from 4pm – 6pm

During the upgrade the SSRS reports will be unavailable.

If you hav...

Jenzabar - myLynn upgrade Sunday June 24th 2018

The IT department will upgrade Jenzabar from version 6.5 to version 7.2.2  on Sunday June 24th from  10am – 5pm.  

This is our major summer upgrade in preparation for changes to the Jenzabar product suite.

During the upgrade the fo...

New Students:
Click here for instructions to Onboard your myLynn account.  Please allow 2 business days after you received your notification to Onboard your myLynn account.
 
Students, Faculty and Staff:
Need to change your password or forgot your password? 
 
Your myLynn account will allow you access to many online services like log into computers,  class schedule, financial aid documents, tuition payments, grades, email and more. 
 
Please click on one of the following links for help on how to reset your faculty, staff or student myLynn password. 
 
Lynn Creative Services

Click Here to email your request

Note: Please make sure to include your name, phone number, and detail of the job.

Click Here to email your request

Note: Please make sure to include your name, phone number, and detail of the job.